Question 1

How do I pay for my order?

Accepted Answer

Payment is made online via secure online payment system, by credit card, PayPal, or BACs.

Question 2

How do I cancel my order?

Accepted Answer

We can only accept cancellation of an order before it reaches production. If you wish to cancel your order, please contact us with your order number at your earliest convenience.

Question 3

I need my order fast! Do you offer express delivery?

Accepted Answer

No problem! Simply select express delivery at the checkout and we'll dispatch your order the next working day after receipt of artwork.

Question 4

Can I place an order for a big quantity?

Accepted Answer

Absolutely! Please send the details to orders@totallyeco.co.uk and a quotation will be provided.

Question 5

At what size shall I send my artwork?

Accepted Answer

We’ve provided artwork guides on each of our product listing pages. These are easily downloadable PDFs and are setup at the required size for you.

Question 6

Do you offer an artwork design service?

Accepted Answer

We can help to design and setup your artwork for you, email orders@totallyeco.co.uk for a quotation.

Question 7

How do I setup my artwork?

Accepted Answer

We’ve created some easy-to-use artwork templates to make it easy for you to compile your artwork. You’ll find these on each product listing on our website.

Question 8

How to send my artwork?

Accepted Answer

You’ll need your order number when submitting artwork. An email will be sent to you after you have placed your order with a link to an easy upload page. If you haven’t received this, you’ll find it here.

Question 9

How do I assemble my banner display?

Accepted Answer

You’ll find a step-by-step guide how to assemble your banner display provided with your order.

Question 10

Do you offer next day delivery?

Accepted Answer

As our display range is made to order, we cannot offer next day delivery. All orders are placed on a 5 day turnaround unless express delivery is required.

Question 11

Can I collect my order?

Accepted Answer

You can collect your items from the production site that has fulfilled your order. This will either be Thundridge, Hertfordshire or Harlow, Essex. Please contact orders@totallyeco.co.uk before placing your order if you would like to collect.

Question 12

How do I recycle my banner?

Accepted Answer

Our display products are easily recycled with other paper and cardboard waste.

FAQ